Complaints and dispute resolution

Gillies Group Project Sales Limited and its salespeople are licensed under the Real Estate Agents Act 2008 and operate under the REAA Code of Professional Conduct and Client Care.

We take pride in our reputation and value the trust and goodwill we have from our customers. We will not tolerate unprofessional behaviour from any of our salespeople or staff.

We welcome your feedback. Whether offering comments or suggestions on how we can improve our service, or expressing satisfaction or dissatisfaction with any part of the buying process with us – we want to hear from you.

We want you to be completely satisfied with the service you receive. If for any reason you are not, please let us know immediately and allow us the opportunity to put things right.

If you prefer you can make a complaint to the Real Estate Authority in the first instance otherwise make a complaint to the Real Estate Authority at any time.


Early Resolution Team
Real Estate Authority
PO Box 25 371, Wellington 6140

Phone   0800 367 7322

Our complaints procedure

If you have a complaint, we encourage you to first discuss the issue with the salesperson or staff member you have been dealing with.

If that is not successful, follow the next procedure.

If this does not resolve the issue, please contact the office and ask to speak to the branch manager or business owner.  You can also submit feedback in writing using his form You can email this to or post it to the following address:

Gillies Group Project Sales Limited
PO Box 40 407
Upper Hutt 5140
Phone: (04) 527 2822

Our complaints procedure follows the guidelines provided in accordance with Rule 10 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2008.