Gillies Group Project Sales Limited and its salespeople are licensed under the Real Estate Agents Act 2008 and operate under the REAA Code of Professional Conduct and Client Care.

We take pride in our reputation and value the trust and goodwill we have from our customers. We will not tolerate unprofessional behaviour from any of our salespeople or staff.

We welcome your feedback. Whether offering comments or suggestions on how we can improve our service, or expressing satisfaction or dissatisfaction with any part of the buying process with us – we want to hear from you.

We want you to be completely satisfied with the service you receive. If for any reason you are not, please let us know immediately and allow us the opportunity to put things right.

If you prefer you can make a complaint to the Real Estate Authority in the first instance otherwise make a complaint to the Real Estate Authority at any time.

Early Resolution Team
Real Estate Authority
PO Box 25 371, Wellington 6140
E-mail   complaints@rea.govt.nz

Phone   0800 367 7322

Our complaints procedure

If you have a complaint, we encourage you to first discuss the issue with the salesperson or staff member you have been dealing with.

If that is not successful, follow the next procedure.

If this does not resolve the issue, please contact the office and ask to speak to the branch manager or business owner.  You can also submit feedback in writing using his form You can email this to info@gilliesgroup.co.nz or post it to the following address:

Gillies Group Project Sales Limited
PO Box 40 407
Upper Hutt 5140
Phone: (04) 527 2822
Email: info@gilliesgroup.co.nz

Our complaints procedure follows the guidelines provided in accordance with Rule 10 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2008.

Our website address is: https://gilliesgroup.co.nz/

What Personal Data We Collect And Why We Collect It

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

In order to improve your website experience, we collect analytic data via Google Analytics & Hotjar.

Who We Share Your Data With

We do not sell your data to third parties and only use it to improve the site experience and serve you with personalised content via the Google Ad Network, Mailchimp automated email and social media ads on Facebook & Instagram. Personal data such as your name, email etc. is not collected automatically unless explicitly shared with us.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data is stored for up to 180 days.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service. Other data is collected by tracking cookies by Google, Mailchimp & Facebook. They are stored on secure servers by these third parties and are often anonymised.

Your Contact Information

Unless explicitly shared with us, we do not collect your contact information automatically.

Additional Information

Data such as browsing behaviour is collected by Google to improve your personalised browsing experience.

How We Protect Your Data

We only use reputable third parties to collect data such as Google, Mailchimp & Facebook which have strong data protection.